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The iunxi service desk consists of a committed team of engineers and network specialists who ensure that your ICT infrastructure remains available and up to date. A solid and reliable infrastructure is very important and iunxi has set up its procedures and protocols accordingly. You can count on us 7 days a week, 24 hours a day.
We regularly ask our customers for feedback. Whether we are in contact with them on a daily basis or less frequently. In either case, we monitor whether we’ve done the right thing to answer the question or resolve an incident. It is about speed in responding, our communication and, above all, our knowledge. We think it’s important that you are satisfied. That also means that, should a score be a 6 out of 10 or lower, we always reach out to hear where we could’ve done better. At iunxi, it is about results and we want you to be satisfied with that.
iunxi considers a transparent working method important. Not only in terms of the advice we give, but also in the way we work together. To provide our customers with clear insight into what we do and which actions are being taken, iunxi offers the my.iunxi customer portal, providing real-time insight into current matters and their handling.