From the services we perform for our customers, the work is mainly performed remotely from our Operations Center in Almere. Remotely, we keep a sharp eye on whether systems are functioning as agreed and intervene when unexpected issues arise. That way we have good control and keep the quality enterprise networks we manage up-and-running.

In addition to the familiar remote support, iunxi employs the Health Check. “With that, we perform physical checks on equipment that is on site at the customer’s premises. This involves not only our own equipment that is on site but also the customer’s own equipment that we manage. We want to keep an extra eye on things and occasionally subject equipment managed by us to an inspection,” explains Barry Huis in ‘t veld, COO & CISO at iunxi.

iunxi’s field engineers take an on-site look at how the equipment is doing. The Health Check is a comprehensive screening where equipment is “dusted” but not technically altered. “Literally dusted off, indeed,” continued Barry. “This includes checking and re-structuring the cabling. We value our quality of service and therefore we feel it is important to be fully aware of all the components that are part of this. That includes the physical condition of equipment and also the environmental factors that affect it and other possible connections that play a role on the infrastructure and on the quality we aim for. There have been times when the customer has installed new cabling too tightly causing a failure. That’s the kind of thing we want to overcome and control.”